At Dan Store Online, we want you to be completely satisfied with your purchase. If you need to return an item, please review our Returns & Refunds policy below:
1. Return Eligibility
You may return items within 30 days of receipt for a full refund or exchange, provided the items are:
- Unused and in their original packaging
- Accompanied by a receipt or proof of purchase
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products
- Perishable items
- Clearance or sale items (unless defective)
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [insert contact email] to request a return authorization.
- Once approved, securely package the item and include a copy of your receipt.
- Ship the package to the address provided by our customer service team.
4. Return Shipping Costs
Customers are responsible for return shipping costs, except in cases of defective or incorrect items. We recommend using a trackable shipping service to ensure your return is received.
5. Refund Process
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used during purchase.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.
8. Changes to This Policy
We reserve the right to update this Returns & Refunds policy at any time. Any changes will be posted on our website.
Thank you for choosing Dan Store Online. We appreciate your business and are here to help with any questions you may have!
Feel free to modify any sections to better suit your store’s specific policies and practices!